Celebrations PolicyOur Guarantee
At Celebrations we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us at customerservice@celebrationsltd.com.
Celebrations uses only the freshest flowers available for our arrangements to ensure that you can send flowers with confidence. And since every arrangement is personally delivered, we offer same-day delivery on most orders.
Problems with Order
At Celebrations, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know at customerservice@celebrationsltd.com.
Delivery Policy
Every Celebrations gift bouquet is personally hand-delivered by our efficient and professional staff, and we make every effort to deliver your order as quickly as possible.
Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 12:00 noon, Monday-Saturday EST. Orders received after that time may be delivered the following day.
Regretfully, we are unable to guarantee a specific time of delivery. To request a specific delivery time, please type it into the Special Instructions field during check out. We will do our best to accomodate your preferences.
Before major holidays, we recommend that you place your orders at least five business days in advance.
Delivery to Hospitals
We at Celebrations are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.
Celebrations will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow personal delivery to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
Recipient Not At Home
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when Celebrations attempt a delivery, we will either:
Substitution Policy
Occasionally, floral substitutions are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value.
International Orders
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